PRIVACY POLICY

1. General Information

This Privacy & Cookie Policy governs the manner in which https://topclip.eu (the “Website”), operating as an online store, collects, processes, uses, stores, and protects personal data of its users and customers.

This Policy is drafted in accordance with:

  • Regulation (EU) 2016/679 (GDPR)
  • Bulgarian Personal Data Protection Act
  • E-Commerce Act
  • Consumer Protection Act

2. Data Controller

Website: https://new.topclip.eu
Address: 5424 Burya, Gabrovo District, Sevlievo Municipality, Bulgaria
Phone: +359 885 625 778
Email: office@topclip.eu

3. Personal Data We Process

When using the online store, we may process the following personal data:

  • First and last name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order information
  • Payment-related data (excluding bank card details)
  • IP address and technical data
  • User account information
  • Marketing and behavioral data

4. Legal Grounds and Purposes of Processing

Personal data is processed on the basis of:

  • performance of a contract (online order)
  • legal obligation
  • legitimate interest
  • explicit user consent

Purposes of processing include:

  • order processing and delivery
  • customer communication
  • issuing accounting documents
  • managing user accounts
  • improving website functionality
  • marketing and remarketing
  • statistical and analytical purposes

5. User Accounts and Online Store Functionality

The Website operates as an online store allowing users to create personal accounts.
Users may at any time:

  • access their personal data
  • update or correct information
  • request account deletion
  • request a copy of stored data

6. Comments and Reviews

When users leave comments or product reviews, we collect the data entered in the form, as well as IP address and browser information, for security and anti-spam purposes.

7. Cookie Policy

7.1 What Are Cookies

Cookies are small text files stored on the user’s device when visiting the Website. They allow the Website to recognize the user’s browser and improve functionality and user experience.

7.2 Types of Cookies We Use

The Website uses the following categories of cookies:

✔ Strictly Necessary Cookies

Required for the proper functioning of the online store, including:

  • shopping cart
  • checkout process
  • user login

✔ Functional Cookies

Used to remember user preferences such as language, login details, and settings.

✔ Analytics Cookies

Used to analyze website traffic and user behavior through:

  • Google Analytics

✔ Marketing Cookies

Used for personalized advertising and remarketing through:

  • Facebook Pixel

7.3 Cookie Management

Users may at any time:

  • give or withdraw consent via the cookie banner
  • manage cookies through their browser settings

Disabling certain cookies may affect the functionality of the Website.

8. Sharing of Personal Data with Third Parties

Personal data may be shared with:

  • courier companies (for order delivery)
  • accounting and hosting service providers
  • marketing and analytics partners
  • public authorities when legally required

❗ Personal data is never sold to third parties.

9. Data Retention Periods

  • Order and accounting data – retained in accordance with applicable law
  • User account data – until deletion by the user
  • Marketing data – until consent is withdrawn

10. User Rights

In accordance with GDPR, users have the right to:

  • access their personal data
  • request correction or deletion
  • restrict or object to processing
  • data portability
  • lodge a complaint with the competent authority

Contact: office@topclip.eu

11. Data Security

The Data Controller applies appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

12. Policy Updates

This Privacy & Cookie Policy may be updated at any time. The current version is always available on the Website.e Website.